PRIVACY POLICY

Information Collection

Over the course of providing psychological services to you, I will ask to collect and record personal information to inform my assessment and therapeutic approach. The information is retained in order to document what happens during sessions, monitor progress, and enable me to provide a relevant and informed therapeutic service. You are free to provide as little or as much personal information as you deem necessary to guide us in our work together. I will only record information that is relevant to our work.

Confidentiality

Other than the exceptions outlined below, you have the absolute right to the confidentiality of your therapy. I cannot and will not share any of your information with other parties, or acknowledge that you are receiving my services without your prior written permission. You are welcome to provide such permission for me to share information with other healthcare providers, and I am happy to collaborate with other professionals involved in your care.

All personal information gathered during the provision of the therapy service will remain confidential and secure, with the following exceptions:

1. It is subpoenaed by a court in one of our jurisdictions or disclosure is otherwise required by law. Subpoena means that the court requires me to provide information about you by sharing my notes or presenting information verbally in court as a witness. 

2. Failure to disclose information would place you or another person at specific and immediate risk of serious harm.

3. You have signed an authorization form giving me permission to:

  • Provide a written report to another professional or agency, e.g., a GP, lawyer;

  • Discuss your information with another person, e.g., a parent or employer; or if disclosure is otherwise required or authorized by law.

 

4. As part of good professional practice and providing the best service to my clients, I regularly discuss cases with experienced supervisors. In the course of supervision, I will not reveal your name or identifying information.

​Use of Information

  • To guide assessment and provision of effective interventions to address your presenting concerns.

  • To evaluate the service I provide, through collation of statistics about referral sources, broad nature of presenting problems (e.g. anxiety, depression), patterns of attendance, and treatment outcomes using various measures. All client information is analyzed statistically in a non-identifiable format.

Information Security

​Your private information will be stored securely in both digital and physical forms. Your private information will only be stored electronically on servers within Australia. Online telehealth appointments will be provided via the encrypted platform Zoom. Please note that the security of information sent via email cannot be guaranteed, since email is not completely secure. All e-mails are retained in the logs of our internet service providers. While under normal circumstances no-one looks at these logs, they are, in theory, available to be read by the system administrator(s) of the internet service provider.

Obtaining Your Information

You have the right to request access to any of your personal information collected in the course of receiving professional psychological services. Requests for information should be made in writing to admin@inneruniversepsychology.com, specifying the exact information required. Requests will be acknowledged within 14 days via email. Once you have submitted a request for information, you will be offered the opportunity to discuss its intended use with your psychologist before receiving it.